Frequently Asked Questions
General
Order & Billing
Shipping
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Shipping
Q: How long will delivery take?
A: Orders are usually delivered within 1–3 business days inside major cities, and 3–5 days outside.
Q: Do you offer nationwide shipping?
A: Yes, we deliver to all governorates across Egypt, and we can arrange international shipping upon request.
Q: Do I receive tracking details?
A: Yes, once your order is dispatched you’ll receive a tracking code via email/SMS.
Order & Billing
Q: How can I cancel my order?
A: You can cancel your order before it is shipped. Please contact our support team for assistance.
Q: How do I check my order status?
A: Once you place an order, you’ll receive a confirmation email and tracking number to monitor your shipment.
Q: Can I make changes to my order after confirming?
A: Small changes (like delivery address) are possible if the order hasn’t been shipped yet.
Q: What payment methods do you accept?
A: We accept cash on delivery, credit/debit cards, and secure online payment. Installments are available via our payment partners.
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Have questions about your order, or a general enquiry
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